Unsubscribe Contacts in Bulk

Knowledge Level: 
Time: Less than 5 minutes
Suggested Skills: Tessitura, Contact Management, Administrative Permission
Objective: This article covers how to bulk unsubscribe contacts from your account. There are few reasons to do this, however the option does exist. If you are seeking to reduce the number of active contacts in your account, we recommend deleting them from your account. Once a contact is unsubscribed, the only way to resubscribe them is on a case-by-case basis. Additionally, once a contact is resubscribed, their list preferences are reestablished from the moment they were unsubscribed. There are multiple methods to achieve similar results, however these methods are the recommended options, although they may not serve as a solution in every situation. If you have any questions, please email mail2@lynch2.com

CAUTION: Once you confirm the bulk unsubscribe in Step 4, they will be unsubscribed immediately and can only be resubscribed one-by-one. Be absolutely sure this is what you would like to do as it is impossible to undo.
1

Create a static segment of the contacts you'd like to unsubscribe.

If you do not have criteria that will target your desired contacts:

  1. Upload .CSV file of desired contacts.
  2. Assign to a new mailing list.
  3. Create a static segment of contacts on the newly created mailing list. 
  4. Use this static segment to proceed to Step 2.
2

Click 'View Contacts' after selecting the segment.

3

Select all contacts by checking the master box in the left-most column listing of contacts.

*Note: You must select directly within the checkbox to select the contact(s). If you click outside the checkbox, it will deselect all previously selected contact(s).

4

Click 'Unsubscribe'

CAUTION: Once you confirm the bulk unsubscribe in Step 4, they will be unsubscribed immediately and can only be resubscribed one-by-one. Be absolutely sure this is what you would like to do as it is impossible to undo.

Confirm that you'd like to unsubscribe the selected contacts.

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